The night is only beginning, and being at the front desk with two clerks on staff, this is where they checked in guests, to make sure they're accounted for, and serves as admission where people pay up at the register to get in.

When he noticed Leanne was out of place, and the staff doesn't know what to do with her because of her striking angelic-like appearance. It was then Sebastian spoke up. At the sight of the lack of shoes, and her leaving tracks of dirt over the carpet...and this is just the front desk lobby area.

"Excuse me, Ma'am. Can I help you?" He said, being polite. "If you want to get into the haunted house, I'm afraid you must find some shoes to wear."